Q. Can I have a satellite dish?
A. You need to
write in and ask for permission - the reply will depend on where
you live and if there are any building restrictions in place.
Q. Can I have a shed?
A. You will need
to forward this request to your housing officer and they will deal
with it.
Q. Someone has broken my window- what should I do?
A. You need to
report this to the police as a crime as it is vandalism. Then ring
Nene and give them details of which window is broken and the crime
number. We will then arrange for the window to be boarded in order
to make secure and will order the glass and reglaze as soon as
possible afterwards. If you do not report the incident to the
police and get a crime number Nene will only make safe, ie board
the window and will not reglaze.
Q. I've got a leak from my toilet/sink/bath what should I
do?
A. If it is a
small leak put a bucket or bowl underneath to catch the water or
put a towel down. If it is a bad leak turn the water off at the
stopcock - you should ensure that you know where your stopcock is
and try to turn it on and off occasionally to ensure it remains
free turning. Then ring the repairs department and we will arrange
for a plumber to come and fix the problem.
Q. My door won't lock
A. Let Nene know
as soon as possible as this means your property is insecure. We can
then arrange for a contractor to sort out the problem for you thus
ensuring your property is secure.
Q. I would like a grab rail (or other disabled adaptation e.g.
level-access shower) can Nene provide this?
A. We are unable
to make any alterations for disabled adaptations without the
referral from an Occupational Therapist. You will need to contact
your GP and ask for the appropriate referral. The Occupational
Therapist will then contact us with their recommendations. We do
however have a budget for these adaptations so we may not always be
able to fund them. However other assistance may be available and
full advice will be given in these circumstances.
Q. I've got a mouse in the house
A. Ring Nene
Repairs and we will arrange for the local council pest control
people to come out and deal with the problem.
Q. I've seen a rat in the garden / communal area
A. Ring Nene
Repairs and we will arrange for the local council pest control
people to come out and deal with the problem.
Q. I have a wasps / bees nest in the garden
A. Try not to
disturb the wasps or bees and ring Nene. We will then arrange for
the local council pest control people to come out and deal with
it.
Q. The glass to the main door / windows to our block of flats
is broken, what should I do?
A. Do not try to
clear the glass yourself. Please contact Nene Repairs immediately
and we will arrange for it to be made safe that day (glass removed
and window / door boarded). We will then re-glaze the door or
window as soon as possible afterwards once the replacement glass
has been ordered.