• Exercise tolerance if it's a first incident and low level
• Keep a record of events so your discussion is based on fact
• Let a friend or family member know where you are and when you are expect to return
• Don't call during or immediately after an incident
• Don't call when you are angry
• Be polite and assertive not confrontational
• Stick to the facts
• Expect your neighbour to be defensive or to make counter accusations
• Be prepared to acknowledge these if they are true
• Don't expect to win, expect to reach a compromise

The next step - if you:

• Have already tried talking to your neighbour and it's not worked
• Don't feel safe talking to them, or you are not aware of who is causing the problem

You should report it to us and if necessary to the Police.

Click here to view our good neighbour charter