A to Z of information

Please click on any of the links on this page to be re-directed to more information, or to view and download our leaflets.

 

The links are listed in alphabetical order.

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

                                     A

Accent Foundation
Looking after our residents homes and services in the north
Accent Foundation contact details
Contact information for Accent Foundation neighbourhood teams
Accent Foundation Residents' Panel
Information on the Accent Foundation Residents' Panel
Accent Group
Information about Accent Group and what we do
Accent Group Residents' Panel
Information on the Accent Group Residents Panel
Accent Nene
Looking after our residents' homes and services in the east
Accent Peerless
Looking after our residents' homes and services in the south
Accent Regeneration & Community Partnerships
Providing residents' training and community regeneration services
Adaptations leaflet
Adaptations information leaflet to view and download
Advice for older people
Advice for older people, their family and carers
Aids and Adaptations
How we adapt our residents' homes
Allerton neighbourhood team
Contact details for the Allerton neighbourhood team
Age UK
A link to the Age UK website (formerly Age Concern)
Anti-social behaviour 
Report anti-social behaviour on-line
Anti-social behaviour leaflet
Our anti-social behaviour leaflet to view and download

 

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B

Barrow Council
A link to the Barrow council website
Barrow neighbourhood team
Contact details for the Barrow neighbourhood team
Benefits and Debt Advice
Help, advice and information on benefits and who to talk to
Blackburn Council
A link to the Blackburn with Darwen council website
Bolton Woods neighbourhood team
Contact details for the Bolton Woods neighbourhood team
Bradford Council
A link to the Bradford council website
Bradford 3 and East Bowling neighbourhood team
Contact details for the Bradford 3 and East Bowling neighbourhood team
Bradford 'Your Home Finder' Zone
Finding a home in Bradford
Bradford voluntary advice services - Diva Bradford
Advice about benefits, tax credits, debt, housing, employment rights, immigration in the Bradford area
Burnley Borough Council
A link to the Burnley Borough Council website
Burnley neighbourhood team
Contact details for the Burnley neighbourhood team
Buying a home
Information on buying a home
Buying your home
Information on buying the Accent home you already live in

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C

Calderdale Council
A link to the Calderdale Council website
Calderdale and Kirklees neighbourhood team
Contact details for the Calderdale and Kirklees neighbourhood team
Careers
How to apply for jobs with us and details of what are available
Chester-le-Street District Council
A link to the council website (Durham)
Chorley and Clayton Green neighbourhood team
Contact details for the Chorley and Clayton Green neighbourhood team
Chorley Borough Council
A link to the Chorley Borough Council website
Citizen's Advice Bureau (CAB)
A link to the CAB's own website
Complaints
How to complain and information on the process
Complaints Leaflet
Our complaints information leaflet to view and download

The Consumer Credit Counselling Service (CCCS)

A free expert advice service, helping people to become debt free.

The CCCS Debt Remedy

An online tool for free debt advice tailored to your specific situation.
Craven District Council
A link to the Craven District Council website
Customer Charter
Our promise of service standards to our residents

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D

Damp and condensation leaflet
How to deal with damp and condensation
Darlington Borough Council
A link to the Darlington Borough Council website
Derwentside (Durham) Council
A link to the Durham County Council website
Department for Work and Pensions (DWP)
A link to the DWP's own website and on-line services
Directgov
A link to Directgov's own website and on-line services
Disabilities
How we adapt our homes for residents with disabilities
Debt advice
Help, advice and information on debts
Durham County Council
A link to the Durham County Council website

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E

Easington (Durham) Council
A link to the Durham County Council website
Easington neighbourhood team
Contact details for the Easington neighbourhood team
East Lancashire Your Home Finder zone 
Finding a home in East Lancashire
East Riding of Yorkshire Council
A link to the East Riding of Yorkshire council website
e2e 
One of our training schemes for young people
Elderly Accommodation Counsel
Advice for older people, their family and carers
Employment 
How to apply for jobs with us and details of what are available
Energy saving
Advice on energy saving
Energy saving leaflet 
Our energy saving leaflet to view and download
Equal opportunities
The Accent Group policy on equal opportunities
Equality and Diversity
The Accent Group policy on equality and diversity
Equality and Human Rights Commission
A link to the website
Events 
Past, present and upcoming events in our calendar
Executive team
The Accent Group executive team
Extra care
Extra care support services and housing

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F

Furness Your Home Finder zone
Finding a home in Furness
Fylde Borough Council
A link to the Fylde Borough Council website

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G

Gas safety
Important safety information about gas
Gas safety leaflet
Our information leaflet to view and download
Gateshead Council
A link to the Gateshead Council website
Get involved
How to get involved with our business and influence services for residents

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H

Hambleton District Council
A link to the Hambleton District Council website
Harassment
Information and support for residents who are being harassed
Harrogate Borough Council
A link to the Harrogate Borough Council website
Hartlepool and Bishop Auckland neighbourhood team
Contact details for the Hartlepool and Bishop Auckland neighbourhood team
Hartlepool Borough Council
A link to the Hartlepool Borough Council website
Hate behaviour
Report hate behaviour on-line
Hate behaviour leaflet
Our hate behaviour information leaflet to view and download
Help with benefits leaflet
Our help with benefits information leaflet to view and download
Heroes Return
Helping UK World War 2 veterans return to the places they served in
Home improvements leaflet
Our home improvements leaflet to view and download
Home insurance
Information for residents and a guide to the National Housing Federation's insurance policy
Home safety
Information for residents on keeping their home safe
How are we performing
Facts and figures about our business
Housing Ombudsman
Information on how to make a complaint to the housing ombudsman
Housing with Support
Information about supported housing
Hyndburn and the Ribble Valley neighbourhood team
Contact details for the Hyndburn and the Ribble Valley neighbourhood team
Hyndburn Borough Council
A link to the Hyndburn Borough Council website

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I

Incident record book (anti-social behaviour)
A booklet to view and download and use for recording anti-social behaviour
Involvement matters leaflet
How residents can get involved and influence our services
Insurance
Information for residents and a guide to the scheme the National Housing Federation operates

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J

Jobs
How to apply for jobs with us and details of what are available

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K

Kingston-upon-Hull Council
A link to the Hull City Council website
Kirklees Council
A link to the Kirklees Council website

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L

Leasehold Advisory Service
A link to the Leasehold Advisory Service Website
Leeds City Council
A link to the Leeds City Council website
Leeds neighbourhood team
Contact details for the Leeds neighbourhood team
Lettings standard
Our lettings standard leaflet to view and download
Leyland neighbourhood team
Contact details for the Leyland neighbourhood team
Looking after your home
Information for residents on looking after their homes

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M

Making yourself at home
Information for residents on how to settle in
Manningham and Girlington neighbourhood team
Contact details for the Manningham and Girlington neighbourhood team
Middlesbrough Council
A link to the Middlesbrough Council website
Middlesbrough neighbourhood team
Contact details for the Middlesbrough neighbourhood team
Middlesbrough South neighbourhood team
Contact details for the Middlesbrough South neighbourhood team
Money Supermarket
A link to the Money Supermarket price comparison website
Moving in
Our moving in leaflet to view and download
Moving on or buying your home
Information on transferring to another home or buying your own
My Supermarket
A link to the My Supermarket shopping basket price comparison website

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N

National Debtline
A link to the National Debtline website
National Domestic Violence Freephone Helpline
A link to the national Domestic Violence Helpline website
News
Our latest news and events
North East 'Your Home Finder zone' 
Find a home in the north east area
North Yorkshire and the East Yorkshire Coast neighbourhood team
Contact details for the North Yorkshire and East Yorkshire Coast neighbourhood team
Now lets talk money
A link to the now lets talk money section on the Department for Works and Pensions website

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O

One Place
The government's information website for local services.
Open Channel
A general comment reply slip in our residents' magazine, Your Voice.

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P

Paying your rent
Information about your rent and how to pay it (see ways to pay)
Pendle Borough Council
A link to the Pendle Borough Council website
Pendle neighbourhood team
Contact details for the Pendle neighbourhood team
Planned Maintenance (work)
Schedules of the maintenance work planned on our schemes and estates
Preston City Council
A link to the Preston City Council website
Publications
A link to the publications page where leaflets and information can be viewed and downloaded

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Q

Quick reference to your tenancy agreement
General information about tenancy agreements and some of the terms that affect everyone

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R

Racial harassment
How we deal with racial harassment and support residents
Recharges leaflet
Information leaflet to view and download explaining what residents can be charged for
Redcar and Cleveland Council
A link to the Redcar and Cleveland website
Redcar and Cleveland neighbourhood team
Contact details for the Redcar and Cleveland neighbourhood team
Relate
A link to the Relate website
Rent arrears leaflet
Our rent arrears leaflet to view and download
Repairs and maintenance
Information about repairs and how to report them
Report a repair by telephone
Reporting a repair by telephone
Resident involvement
Our policy on resident involvement
Residents' training 
Information about residents' education, training and employment schemes
Request a call back
A form that asks us to call you
Rights and responsibilities
Your rights and responsibilities as our resident
Ribble Valley Borough Council
A link to the Ribble Valley Borough Council website
Richmondshire District Council
A link to the Richmondshire District Council website
Right to buy
Our right to buy Information leaflet to view and download
Rochdale Metro Borough Council
A link to the Rochdale Metro Borough Council website

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S

Scarborough Borough Council
A link to the Scarborough Borough Council website
Security
Information on how residents can feel secure in their homes
Sedgefield Council
A link to the Sedgefield (Durham County) Council website
Selby District Council
A link to the Selby District Council website
Sheltered housing schemes
Information about sheltered housing
SOS (Staff on Site) days 
When staff visit your home and neighbourhood
South Ribble Council
A link to the South Ribble Borough Council website
South Tyneside Council
A link to the South Tyneside Council website
Stockton Borough Council
A link to the Stockton Borough Council website
Stockton neighbourhood team
Contact details for the Stockton neighbourhood team 
Sunderland City Council
A link to the Sunderland City Council website
Supported Housing
Information about our supported housing services

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T

Tameside Metro Borough Council
A link to the Tameside Metro Borough Council website
Tackling nuisance and anti-social behaviour
How we tackle nuisance and anti-social behaviour and advice for residents
 
Tameside neighbourhood team
Contact details for the Tameside neighbourhood team
Teesdale (Durham) Council
A link to the Durham County Council website
Tell us about it
How to tell us what you think about our services or anything else
Tenancy agreement
A guide to your tenancy agreement and general information about your tenancy
Tenant Services Authority (TSA)
One of Accent Group's regulating agencies and an organisation that protects tenants' rights
Tenant Participation Advisory Service (TPAS)
An organisation offering advice, training and support to tenants
Training
Information about residents' education, training and employment schemes
Tyne and Wear neighbourhood team
Contact details for the Tyne and Wear neighbourhood team

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U

Utilities
Information about utilities and how to find out who supplies them
Utilities leaflet 
Our utilities leaflet to view and download

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V

Voluntary advice services - Diva Bradford
Advice about benefits, tax credits, debt, housing, employment rights, immigration in the Bradford area

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W

Wakefield Council
A link to the Wakefield District Council website
Warrington Borough Council
A link to the Warrington Borough Council website
Ways to get involved
Ways in which you can get involved with our business and improve services for all residents
Ways to pay
Ways to pay your rent and service charge
Wear Valley (Durham) Council
A link to the Durham County Council website
West Bowling neighbourhood team
Contact details for the West Bowling neighbourhood team
West Lancashire and Tameside 'Your Home Finder' zone
Finding a home in West Lancashire and Tameside
What's happening
Past, present and up-and-coming events
Women's Aid
A link to the Women's Aid website
Working for us
What jobs we have available and how you can apply for them
Wyre Borough Council
A link to the Wyre Borough Council website

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X

 

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Y

York (City of) Council
A link to the York City Council website
Yorkshire 'Your Home Finder Zone'
Finding a home in Yorkshire
Your area management team
Information about area management teams and how they look after your homes
Your neighbourhood and community
Information on what we do in your local communities
Your Voice
Our quarterly residents' magazine
YouthBuild
Our award winning construction training scheme for young people

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Z

 

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